The concept of making toast seems fairly straight forward, but if you were asked to draw a step-by-step diagram of the process, it might not seem so simple. Tom Wujec studies how individuals share and absorb information, and is passionate about using design and technology to help groups solve problems and understand ideas. By collaboratively drawing out processes, businesses can use visualization to solve their most daunting problems.

In this Ted Talk, Wujec reveals how a seemingly trivial exercise of drawing how to make toast can reveal unexpected truths about the way people collaborate and make sense of things. Seeing the world as movable nodes and links allows businesses to make ideas more tangible. Drawing helps us to understand even the most complex problems.

To learn more, watch the video Got a wicked problem? First, tell me how you make toast.