Research has shown us that our personal bias can be detrimental to the decision-making process. Because of this, we know the good old pros-and-cons list is no longer the most effective way to plot a course.

So what can we do to ensure we are making the best choices? In this issue of The Pulse, we look at Chip and Dan Heath’s new book, Decisive: How to Make Better Choices in Life and Work, and how their WRAP Process can help fine-tune your decision-making journey.